Privacy Policy

1. Introduction

CREVIK ("we," "us," or "our") operates the website at https://crevik.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.

By using our website, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Information You Provide

Contact form submissions — When you reach out through our support form, we collect your name, email address, and the content of your message. These submissions are processed through our ticket-hub system.
Email for resource access — When you request access to our digital resources (guides, tutorials), we collect your email address to deliver the content.
Newsletter subscriptions — If you subscribe to our newsletter, we collect your email address to send you updates about our products and wellness content.

Information Collected Automatically

Usage data — We may collect standard web server information such as your IP address, browser type, pages visited, and the date and time of your visit.
Cookies — Our website may use essential cookies required for the site to function properly. We do not use advertising or tracking cookies. See Section 5 for more details.

3. How We Use Your Information

We use the information we collect to:

Respond to your support inquiries and provide customer service
Deliver digital resources and educational content you have requested
Send newsletters and product updates (only with your consent)
Improve our website and user experience
Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Third-Party Services

We work with the following third-party services to operate our website and business:

Amazon — Our products are sold through Amazon. When you click a "Buy on Amazon" link, you are directed to Amazon's website, which is governed by Amazon's Privacy Notice.
Cloudflare — Our website is hosted on Cloudflare Workers. Cloudflare may collect limited technical data as part of their service. See Cloudflare's Privacy Policy.
Plunk — We use Plunk to deliver emails for resource access and newsletters. Your email address is shared with Plunk solely for delivery purposes.

5. Cookies and Tracking

Our website uses only essential cookies that are necessary for the site to function. We do not use cookies for advertising, behavioral tracking, or analytics profiling.

You can configure your browser to refuse cookies, though this may affect your ability to use certain features of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

Support tickets — Retained for up to 2 years after resolution to provide context for future inquiries.
Email addresses for resources — Retained as long as you have an active resource access or until you request deletion.
Newsletter subscriptions — Retained until you unsubscribe or request removal.

7. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent for newsletter communications at any time
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at support@crevik.com.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@crevik.com and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@crevik.com
Support page: crevik.com/support